Contacting the Narratiive Team

We have a global team who are available to assist you when you need.

Chatting to Narratiive

The fastest way to get in touch with someone from the team is via the blue help icon in the top right corner of the dashboard.

Simply ask your question and one of the team will get back to you ASAP.

There's no need to wait for an answer. You'll be notified as soon as we reply via chat, if you're using the dashboard, and via email as a backup.

Emailing Narratiive

If you're not signed in to the dashboard, or you'd prefer to contact the team via email, you may send a message to

Be sure to email us from the same address you use to sign in to your Narratiive dashboard, and provide plenty of details so we can get back to you ASAP.



Our team are available during the following hours:

These times are based upon Melbourne, Australia. Select any of the times above to convert to your own local time.


We have team members who can assist you in the following languages:

  • English
  • Arabic (9:00 AM - 5:00 PM GST (Dubai) from Sunday to Thursday)

Last reviewed: 30 Jan 2019 (AP)
Last updated: 30 Jan 2019 (AP)